Upvote
Downvote
Shore Excursions Operations Process And Optimization Manager
Share Job
- Suggest Revision
- Focused on improving operational effectiveness, including tour dispatch and all other processes, including tour signage and tour operator uniforms.
- Follow up with Tour Operators on: Tour Operator evaluations, Bazaar Voice & TGEM comments, major incidents/ accidents.
- Serves as the main point of contact for tour operators with regards to the shore excursion program, to include but not limited to the quality of shore excursion provided by a tour operator and its delivery to the guest; the safety factors pertaining to each shore excursion; the operational/logistic set-up for each tour provided.
- Monitors feedback on tour quality (tour operator’s quality of service) provided by guests via TGEM, Bazaar Voice, ICare, Clara Bridge and the operational feedback received from the Shore Excursions teams.
- Compiles feedback qualitative data and follows up with the tour operators concerning the quality of shore excursion provided by a tour operator and its delivery to the guest; the safety factors pertaining to each shore excursion; the operational/logistic set-up for each tour provided.
Active Job
Updated 5 days agoSimilar Job
Relevance
Active