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Shop Coordinator - WHE / PHE
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Full-time
- The Shop Coordinator provides overall support for repair and reconditioning work for both our external and internal customers.
- The Shop Coordinator contacts customers to discuss repairs, quote repairs, follow up discussions after repairs, and assists in order entry and invoicing as needed.
- Coordinate and assist in the completion and documentation of all ACT warranty claims Positive participation in meetings, ALPS and improvement initiatives Perform other duties as directed by Management
- The Shop Coordinator reports directly to the Service Center Manager and/or Coordinator Team Lead and may indirectly receive direction from other Managers and Directors.
- Functions with minimal supervision to quote repair pricing, negotiate with internal and external customers, and work with Team Leaders to coordinate the flow of production, meet KPI’s, and improve every customer experience.
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