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Shift Leader
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$13 an hour
Full-time
- The Shift Leader is one of the first points of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
- Supports the Bakery Manager in training and developing new employees.
- Assumes leadership of the bakery in absence of Bakery Manager and Asst. Manager.
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
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