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Shared Services Specialist
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$24.04 - $26.45 an hour
Full-time
- The Shared Services Specialist is a customer-centric problem solver supporting small business owners who utilize multiple services offered by Guidant Financial.
- They are always looking to improve our Net Promoter Score (NPS) through de-escalation and being a point of contact for their clients to rely on to resolve complex issues.
- What You'll Be Doing Successfully achieve department SLAs for live calls, voicemail, email communication, and NPS scores.
- Work in a collaborative team setting to move production and issues across the finish line.
- Ability to work in an autonomous environment where you can be a self-directed, independent worker.
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