Mastech Inc

We are currently seeking a ServiceNow Developer with Chat for our client in the Retail domain.. For this role, you must be an experienced ServiceNow Developer that can thrive in a challenging and rewarding environment.. 3 to 5+ years ServiceNow development experience with current experience with Chat/Agent Workspace/Virtual agent. Must have: At least one entry-level vendor certification (with non-entry-level preferred) in the Network Security arena (Palo Alto PCNSA/PCNSE preferred, Cisco CCNA/CCNP Security, Juniper JNCISEC/JNCIS-SEC, etc.). Preferred: At least one entry-level vendor-neutral certification in the Information Security arena (GICF, GSEC, CISA, CEH, etc.)

servicenow developer

Mastech Digital is an IT Staffing and Digital Transformation Services company.
Mastech Digital  provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a  ServiceNow Developer with   Chat  for our client in the  Retail  domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a  Contract  position, and the client is looking for someone to start immediately.
Duration:  6+ Months Contract
Location:  Irving, TX
Role: ServiceNow Developer with Chat
Primary Skills: ServiceNow
Role Description:  The  ServiceNow Developer  must have at least 4+ years of experience. For this role, you must be an experienced ServiceNow Developer that can thrive in a challenging and rewarding environment.
As the ServiceNow Developer, you will be responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.
Role Responsibilities:
• Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing Agent Workspace/Chat and Virtual Agent in the ITSM module as well as CMS module.
• ServiceNow development and Administration
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow.
• End-to-End Service Catalog development and complex workflows
• Applies innovative technical solutions to business and the application processes.
• Defines and documents procedures for processes and workflows.
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users.
• Supports Web access and electronic messaging services and maintains a secure system environment.
• Communicates effectively with management and other members of the project team.
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration.
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management.
Basic Required Qualifications:
• 3 to 5+ years ServiceNow development experience with current experience with Chat/Agent Workspace/Virtual agent
• Must have Experience in Chat within ServiceNow
• Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management, Event management, Discovery and Asset Management) Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)
• Customer-facing technical consulting experience with ServiceNow
• Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow.
Preferred Skills:
• Development experience in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP
• Works effectively in a team-oriented, collaborative environment
• Strong interpersonal and oral communication skills
• Elevated level of expertise in multiple system environments
• Proven problem-solving abilities and strong diligence and quality work output
• Aware of SCRUM methodology
Additional Qualification:
• Bachelor’s degree in computer science, Information Systems, or other related field or 3-5 years equivalent work experience Highly Recommended Certifications to have:
Certification/Licenses:
• Must have: At least one entry-level vendor certification (with non-entry-level preferred) in the Network Security arena (Palo Alto PCNSA/PCNSE preferred, Cisco CCNA/CCNP Security, Juniper JNCIA-SEC/JNCIS-SEC, etc.) or equivalent experience
• Preferred: At least one entry-level vendor-neutral certification in the Information Security arena (GICF, GSEC, CISA, CEH, etc.)
Education:  Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.
Experience:  Minimum 4+ years of experience
Relocation:  This position will not cover relocation expenses
Travel:  No
Local Preferred:  Yes
Note: Must be able to work on a W2 basis (No C2C)
Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP HANA, as well as Digital Learning Services. Mastech is listed on the NYSE under the symbol MHH.
CORPORATE HEADQUARTERS
1305 Cherrington Parkway
Building 210, Suite 400
Moon Township, PA 15108
Toll-free: +1 800.627.8323
Phone: +1 412.787.2100
Fax: +1 412.494.9272

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