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ServiceNow CSM Business Analyst
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- ServiceNow Customer Service Management (CSM) Business Analyst
- Collaborate with business stakeholders to understand and document ServiceNow CSM implementation and enhancements requirements.
- Design, configure, and customize ServiceNow CSM modules to meet business needs, leveraging best practices and industry standards.
- Provide guidance and expertise to junior analysts and developers on ServiceNow CSM configurations and best practices.
- 5 years of experience in ServiceNow as a CSM Business Systems Analyst.
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