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ServiceNow CMDB Architect
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- At least 7 years of experience in working with Deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, Integration hub with hands on experience of working across multiple integrations.
- A fundamental understanding of ServiceNow modules, integration hub and hands on experiences with ServiceNow integrations (OOTB, Custom) with third party applications
- Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
- Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment) in global telecom operators
- Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices
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