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Service Support Analyst - Junior (Remote)
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- Job Title: Service Support Analyst- Junior (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: The client is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users.
- An IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction.
- Create, update, and maintain documentation (e.g., instructional documents, ticket assignments, troubleshooting documents, etc.)
- This position reports to the 2nd Shift Judicial Support Center Supervisor.
- The work schedule for this position is Monday - Friday 5:00PM - 2:00AM. The weeks that have a holiday, the candidate will take other days off that are normally worked as to not exceed 40 hours.
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