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Service Support Advisor, German
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Full-time
- This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
- The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.
- Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text).
- As a German Advisor, you will be working with German-speaking customers as needed, but the majority of your role will be supporting English-speaking customers.
- The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate next-steps back to the customer for agreement and work authorization.
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