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Service Representative I (NJUS)
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- Purpose of PositionThe Service Representative I is NetJets’ presence onsite for Owners and crew at top volume airports, meeting both arriving and departing flights and ensuring all requested items (catering, ground transportation, special requests) are perfect for each flight.
- The Service Representative I ensure seamless customer service by proactively collaborating with the airport, FBO, caterers, ground, and other service providers.
- This includes but is not limited to being the onsite Owner advocate; ensuring that Owners are comfortable during flight delays by serving beverages and/or catering; keeping Owners informed of all information provided by our home office during flight delays; personalizing the travel experience by gifting items that align with both the nature of travel and company guidelines.
- The role involves flexibility in adjusting schedules to flight demand to obtain optimal coverage of Owner flights, troubleshooting operational and service challenges.
- Tasks and Responsibilities Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed).
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