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Service Desk Technician - Mac
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- Duties: The Service Desk Technician role is responsible for monitoring his/her ticket queue as well as any new tickets coming in from users to the general ticket queue.
- The technician is also responsible for maintaining the Thales end-user working environments, including all end user devices on "this side of the wall" or internal to the corporate firewall.
- The service desk technician is responsible for the operational efficiency of these systems.
- The Service Desk technician is expected to provide a high level of customer service.
- Must be able to document, execute, and maintain desktop security standards as per IT security policies and handle system administration of enterprise desktop asset management software tools.
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