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Service Desk Technician - Gunter AFB
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- Job#: 2029077 Job Description: Service Desk Technician Tier 2 x3 BH #:A, B or C req: BWhy?
- Certifications desired: A+, Network+, or CompTIA Security+ CE etc.
- Experience using Remedy and SolarWinds.
- Tier 2 Service Desko Initial response to incoming incident and request tickets escalated from Comm Focal Points, Base Comm Squadrons, NOS, and system-generated actionable eventso Responsible for patching and upgrades for remediation of vulnerabilitieso Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues in response to AF Help Desk Tickets
- Monitor the network, applications, configurations, server configurations, netflows, logs, device tracker, virtualization, database performance, storage performance, and patch management
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