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Service Desk Technician
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- We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide.
- The Service Desk Technician reports directly to the Service Desk Manager and serves as the agency's first-line technical resource for addressing and resolving technical and functional incidents and service requests as reported by agency staff and Local Departments of Social Services (LDSS) personnel throughout the Commonwealth.
- The Service Desk Technician is extremely proactive and uses established industry best practices, including the IT Infrastructure Library (ITIL) Service Operation processes of
- The Service Desk Technician supports all agency staff and leadership, the extended DSS community including Regional Directors and LDSS Directors.
- The Service Desk Technician will provide direct support to the Agency and LDSS customers.
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