Upvote
Downvote
Service Desk Specialist
Share Job
- Suggest Revision
Full-time
- The Service Desk Specialist provides virtual IT support to firm employees (staff and attorneys) via phone, email, chat and similar methods in a fast-paced work environment.
- Participate in the Service Desk Queue at assigned shift time, to provide virtual end-user technical support to the firm’s staff and attorneys via phone, email, chat, and similar methods.
- Answering, troubleshooting, and resolving calls to the Nixon Peabody IT Service Desk during scheduled hours; provide incident response and hardware and software support.
- Assisting in using functionality of firm applications including, but not limited to: MS Office, Document Management, Remote Access, Printers, legal/business applications and iPhone and iPad mobile devices.
- Document all Service Desk calls received in the IT ticketing system (BMC Footprints); follow all guidelines for incident creation, escalation and coding.
Active Job
Updated 30 days agoSimilar Job
Relevance
Active