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Service Desk Manager
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Full-time
- ActioNet has an opportunity for a Service Desk Manager requiring a Secret clearance in the Washington, D.C. metro area.
- You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support.
- Facilitate and collect knowledge about common problems and service requests to boost First Call Resolution (FCR)
- Five (5) or more years managing and leading service desk support teams utilizing ITIL and Agile methodologies
- Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
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