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Service Desk Analyst
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- Description: Job Description: The main function of a technical help desk specialist is to provide technical assistance to computer system users.
- A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
- Skills: Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow Top Skills Details: Service desk,Windows,Customer service,Troubleshooting,Password reset,Phone support Additional Skills & Qualifications: •Customer Service Mindset – He feels the job is 51% Customer Service and 49% IT. He believes he can teach the IT aspect, but can’t teach someone not to be a jerk.
- Detective Mentality – Need someone that questions things and doesn’t like the answer of because that’s how we’ve always done it.
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