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Service Desk Analyst
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- IT Service Desk Analyst / Service Desk Support / Deskside Support / IT Support Technician / IT Support Analyst /1st/2nd Support / IT Technician / IT Operations Analyst / IT Ops Analyst / End User Support Analyst / Helpdesk Analyst / Helpdesk Support Analyst
- Widen The Net is a partner recruitment agency to Snap and we are hiring for their contract positions.
- Troubleshooting mostly Mac OS plus some Windows OS/Server, network, AD, Atlassian, Slack, Confluence, Google Workspace, JAMF, video conferencing;
- Managing escalation and ticketing queues using Jira;
- Building good relationship with 3rd party software/hardware vendors;
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