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Service Desk Analyst
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- Level I Service Desk Analyst
- 2-3 years experience providing Tier I support
- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9
- Experience with Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk
- Support of Windows 10 OS, MS O365, mobile devises, etc.
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