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Service Desk Analyst
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Full-time
- Our client, TEKsystems c/o Allegis Group, is seeking the following.
- The Service Desk Analyst delivers L1 technical support for primary incident resolution or escalation to L2 support teams as needed.
- Service Desk Analysts are provided with a suite of support tools and an active knowledge base to assist in troubleshooting efforts.
- Log 100% of contacts into the ServiceNow ticketing system to include description of issue, troubleshooting performed, resolution and/or purpose for escalation.
- Helpdesk, Microsoft Office, Mobile device, Outlook, Windows 7, Remote Access, Active directory, Windows 10, Office 365, Troubleshooting, vpn, ServiceNow, Windows, Windows 7
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