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Service Delivery Manager
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- Currently, ManTech is seeking a motivated, career and customer-oriented Service Delivery Manager to join our team in the Chantilly, VA area.
- Align network & cybersecurity operations services and business processes to business practices identified in ITIL v4 (managing all of relevant practices and sub-processes), and also align these to the functions, categories, and sub-categories defined by the NIST Cyber Security Framework (CSF).
- Act as an ITIL expert in the analysis and development of existing processes, procedures, and methods to promote effective Program operations through standardization, improvement, simplification and discontinuance.
- Proficiency in gathering requirements, analyzing existing workflows or processes, and delivering appropriate solutions with current ITSM platforms (ServiceNow, BMC-Helix, JIRA).
- Advance ServiceNow certifications, such as the Certified Application Developer (CAD).
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