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Service Coordinator - CHC
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- Responsibilities :The CHC Service Coordinator assists participants who need LTSS in obtaining the services they need as required by CHC. He or she contributes to the LTSS care coordination process by performing telephonic and/or face-to-face assessments for the identification, evaluation, coordination and management of participant’s needs, including physical health, behavioral health, social services and long term services and supports.
- Identify, coordinate, and assist participants in gaining access to needed LTSS services and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports.
- Informs participants about available LTSS required needs assessments, the PCSP process, service alternatives and service delivery options.
- Informs participants of their rights and assists with the complaint, grievance, and DHS Fair Hearing.
- Collects additional necessary information, including participant preferences, strengths, and goals to inform the development of the PCSP.Conducts reevaluation of level of care annually or more frequently as needed in accordance with CHC requirements.
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