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Service Advisor
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Full-time
- That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met.
- You'll also act as a liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
- Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
- Handling minor customer concerns and complaints and keeping Service Manager informed of potential issues
- Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
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