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Service Account Representative
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Full-time
- Plan, direct, or coordinate the actual distribution or movement of a service to the customer while developing long-term customer relationships and maximizing account penetration and customer retention with building owner accounts.
- Applies customer-specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
- Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
- Maintain customer records using Hussmann and customer-based automated systems.
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
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