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Service Account Management Supervisor - National Remote
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$58,300 - $114,300 a year
Full-time
Remote
- Monitors workflow functions, outcomes, customer satisfaction, quality assurance, first contact resolution, among other KPIs, with the result of meeting or exceeding the established financial and other objectives set in cooperation with the Operational Manager and Operations Director.
- Groom new supervisors and team leads.
- Enforce Solid Performance Management Techniques and monitor the Performance Trend
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
- Acts as a facilitator to resolve conflicts on team; seen as key team member on project teams spanning more than own function.
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