City of Akron

An employee in this class participates in the installation, monitoring, maintenance, support, and optimization of all IT infrastructure components.. Ensures the stability and integrity of the City's server environment including virtual infrastructure, active directory, and data storage and backups.. Works under the general direction of the IT Systems and Infrastructure Manager with considerable opportunity for the use of independent judgment.. Provides daily system administration for IT infrastructure components to ensure the stable operation of the City's servers and storage systems.. Implements, manages and tests disaster recovery processes and business continuity procedures.

server administrator

This is advanced technical work designing and supporting the City's IT storage and server management. An employee in this class participates in the installation, monitoring, maintenance, support, and optimization of all IT infrastructure components. Ensures the stability and integrity of the City's server environment including virtual infrastructure, active directory, and data storage and backups. Works under the general direction of the IT Systems and Infrastructure Manager with considerable opportunity for the use of independent judgment. Work is reviewed for conformance to goals and objectives. Characteristic WorkProvides daily system administration for IT infrastructure components to ensure the stable operation of the City's servers and storage systems. Plans, designs, and installs infrastructure components and changes. Designs, installs, administers, and optimizes physical and virtual servers and related components to achieve high performance of the various business applications. Creates and manages virtual machines in VMware. Provides operational engineering support to enterprise-level physical and virtual servers. Sets up and administers service accounts. Maintains system documentation. Installs system-wide software and allocates mass storage space. Proactively monitors event logs for changes or errors and takes appropriate actions to resolve issues. Creates custom alerts for storage, memory or CPU utilization. Collaborates with other IT team members, users and vendors to identify and resolve problems. Prepares test and after action reports. Evaluates vendor products and makes recommendations to purchase hardware and software. Participates in developing and enforcing IT policies and procedures related to security and the use of computing resources. Provides level III technical support for networking, systems administration and complex software issues. Assists with security patches, firmware upgrades, and documentation of infrastructure modifications. Builds and manages Windows Servers. Implements, manages and tests disaster recovery processes and business continuity procedures. Schedules routine maintenance and hardware installations to minimize failure, down time and provide disaster prevention. Initiates and participates in the evaluation and recommendation of network hardware, equipment, tools, and software. Provides advanced technical direction to service desk staff. Provides 24/7 on call support during non-business hours as needed. Responsible for the handling of sensitive and confidential information. Maintains vendor relationships with IT vendors. Maintains professional competency and keeps current with technological advances and developments. Drives to train personnel in the proper use of hardware and software. Performs related work as required. Minimum QualificationsGraduation from an accredited college or university with a baccalaureate degree in computer science or related field and a minimum of three years of paid experience in IT systems administration. The college requirement may be substituted on a year-for-year basis with related training and paid experience. Possession of a valid State of Ohio driver's license. Competitive Examination ProcessThe selection process will consist of an assessment interview with credit for education and experience. Candidates must pass the assessment interview in order to receive credit for education and experience. TEST WEIGHTS: Assessment Interview 70%, Education 20%, Experience 10%.

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