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Senior User Experience Designer
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- Create dialogue flows and write content for voice and / or chat interfaces, leveraging AI technology to deliver virtual assistant capabilities.
- Lead engagement with business stakeholders to frame problems, prioritize and scope design efforts, receive and respond to design feedback with the ultimate goal of delivering a superior user experience via our AI products
- Lead design sessions, UX requirements definition sessions and design thinking workshops and accurately scope UX research and design work.
- Guide effective documentation and communication design - via sample dialogs, wireframes, mockups, prototypes, written requirements and usability documentation.
- VUI/IVR flows for enterprise contact centers.
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