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Senior Technical Support Specialist
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- Working at the intersection of hardware, software and molecular science, we are committed to delivering on the promise of 3D printing, enabling commercial customers to go beyond basic prototyping to 3D manufacturing.
- Our company is built on the idea that diverse fields of study must come together to solve intractable problems.
- The Customer Success team works to ensure that customers love us and love our products.
- Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation
- Experience with ticketing systems such as Salesforce and Jira
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