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Senior Support Engineer
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- Position Overview:SnippetSentry is seeking a talented Senior Support Engineer to join our growing team.
- The Support Engineer will handle technical support issues, manage support tickets, and ensure effective communication between the engineering and support teams.
- Key Responsibilities:Customer Support: Respond to SnippetSentry customer support queries via email, phone, and live chat, ensuring timely and accurate feedback.
- Feedback Loop: Serve as the intermediary between customers and the technical team, ensuring clear communication and understanding of issues and solutions.
- RequirementsBachelor’s degree in Computer Science, Information Technology, or a related field.
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