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Senior Strategic Customer Success Advisor - Apptio
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- Your Role and ResponsibilitiesThe Senior (Sr) Strategic Customer Success Advisor (Advisor) will be responsible for providing consultative guidance to our most strategic customers to ensure successful adoption and expansion of the Apptio product suite.
- By developing and maintaining a high level of customer engagement, the Advisor will partner with Account Management (sales), the Customer Success Manager and other Apptians or partners assigned to the account to foster long-term strategic relationships to ensure every customer realizes full value from their investment with Apptio.
- With deep multi-domain expertise and an understanding of customer challenges, Advisors leverage their strategic leadership and operational capabilities to help customers develop their Technology Business Management (TBM), Agile and/or FinOps objectives while driving operational excellence and program governance.
- Working knowledge of FinOps and public cloud (i.e., AWS, Azure, Google)Operational knowledge of Portfolio management (i.e., SAFe, Scrum, and Kanban)Consultative approach, including the ability to translate customer needs into a roadmap, aligning use cases to defined value outcomes and client agreed metricsExperience with implementing and supporting enterprise solutions (CRM, ERP, CMDB etc.)
- IBM s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
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