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Senior Program Manager (IT Ops)
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$99,800 - $219,600 a year
Full-time
- CACI is seeking h ighly skilled and experienced Senior IT Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 60+ administrators and engineers, incident response specialists and support staff with expected growth up to 85 FTE.
- This position is responsible for the delivery of a broad portfolio of performance-based IT services (TOC, EUS, ITSM, Asset, VTC) to DHS CISA ensuring that new services incorporated receive a standardized onboarding approach for Tier 0 and 1 service support.
- This support includes network operations, M365 services, Azure platform and associated IaaS services, endpoint services and identify services.
- Manage team schedule, balancing employee absences/vacations and DSS SLAs/KPIs
- Ability to obtain/maintain DHS EOD Suitability Clearance
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