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Senior Principal Engineer, Service Delivery
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Full-time
- Develop and maintain direct customer and broader service delivery relationships including the use of DFS UCC tool to gain access to monthly billing data.
- Participate in the design and operational execution of the customer's HCI/storage/Backup disaster recovery process as required
- Perform necessary HCI/storage/Backup infrastructure maintenance and necessary data migration, as required.
- Experience applying non-critical and new product updates on HCI, Storage and Backup products as-needed basis, evaluate each release for applicability, new features enhancements and bug fixes.
- Provides proactive recommendations to the customer IT infrastructure for improving and/or effective use of Dell Technologies IT solutions and conducts knowledge transfer for new technology features, operations management and administrative activities and collaborate with technical support (HCI, Storage and Backup) to help maximize their satisfaction with Dell Tech
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