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Senior Principal Consultant - Data And Analytics
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- Summary: We are seeking a highly skilled and experienced Contact Center Data and Analytics Consultant to join our team.
- The ideal candidate will have a strong background in data analysis, data visualization, data engineering, and business intelligence.
- 8+ years direct experience with Genesys Engage Infomart or GCXI or NICE CX Analytics; strong understanding of Contact Center and Customer Experience data and metrics
- Strong proficiency in SQL, data modeling, and data engineering
- Experience with data visualization tools such as Tableau or Power BI
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