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Senior Manager of Customer Success Operations
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- Mimecast Customer Excellence Operations is looking for a Senior Manager of Customer Success Operations focused on overseeing and optimizing the operational aspects of customer success initiatives and software subscription renewals to drive customer satisfaction, retention, and revenue growth.
- The role is responsible for executing customer success strategies, managing renewal processes, and enhancing operational efficiency.
- Process Optimization: Continuously improve and streamline customer success and renewal operations processes to enhance efficiency, scalability, and customer experience.
- Data Analysis: Utilize data analytics to identify trends, insights, and opportunities for improving customer success outcomes and renewal rates.
- Reporting and Metrics: Establish and track key performance indicators (KPIs) related to customer success, renewal rates, and operational efficiency, providing regular reporting to senior management.
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