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Senior Manager, IT Configuration Management
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- Partner with IT Asset Management teams and IT Product Owners to align discovery trend data with asset lifecycle management data requirements.
- Establishes strong partner relationships with internal stakeholders, educates leadership on best practices, and manages a pipeline of enhancements to the ServiceNow platform that will allow for measurable and repeatable outcomes that reduce the workload required to keep CMDB records maintained.
- 5+ years experience working with ServiceNow ITOM (CMDB, ServiceNow Agentless Discovery, Discovery using Service Graph Connectors).
- Experience and understanding of common principals of CMDB Discovery – common challenges, access requirements, best practices for cloud (AWS, Azure, Alibaba) discovery, discovery of container technologies (i.e. Kuberentes, EKS, RedHat OpenShift)
- Experience leading implementations of Service Mapping, Application Inventory Management and IT Asset Management
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