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Senior Manager, HR Shared Service Delivery (Learning)
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Full-time
- From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
- The Global Service Transition Manager (Tier 2 Service Delivery - Learning) will support the Global Service Transition Lead in the implementation of the HR service delivery model and stand up of Global People Experience contact centers that deliver an enhanced employee experience.
- Through collaboration with internal and external partners including HR Operations, Org Design, and Service Delivery, this role will deliver end-to-end Global People Experience center processes, technologies, and service offerings for an HR capability area (Learning).
- Ensure development of Tier 2 service delivery/HR end-to-end support structure, including processes, SOP's work instructions, and key performance indicators (KPIs) for service delivery transition
- Conduct localization activities for transition of processes and operations to service delivery
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