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Senior Manager - Command Center
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Full-time
- Manage the customer service and network support services function via the Global Operations Command Center in order to optimise customer satisfaction, quality assurance and to adhere to service level agreements (SLAs) held between Digital Realty and its customers.
- There is a staff of Network Support Engineers in both London and Clifton who report directly to the Global Command Center Sr. Manager.
- Supporting the prevention of outages through effective Incident Management, Change Management, support of Problem Management and supporting other operational improvements is central to the role of the GCC.
- 2) Develop the alarm monitoring of the product systems to correlate alarms to facilitate and speed up fault identification
- 7) Acts as Incident Manager for any serious, service-impacting events
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