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Senior Manager, Accounts Receivable
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- This position will be responsible for identifying and managing customer Collection risk with multiple portfolios; including developing and adhering to procedures that helps Cencora achieve its financial goals (Sales Growth, Working Capital Management and Bad Debt Expense).
- This position will oversee all day-to-day activities of the Accounts Receivable operations within various strategic business segments including process efficiency, team productivity, system capabilities and effective communication with external and internal stakeholders regarding payment delays (i.e. collaborating with Customers to understand root causes for payment delays, with internal teams on dispute resolution and the Business / Management for communication of potential bad debts).
- Manage Accounts Receivable portfolios for trends and warning signs; make recommendations and implement actions necessary to maintain and improve department metrics including DSO, AR turnover, deductions and aged accounts.
- Manage team resources and prioritize activities as required to drive operational excellence to consistently improve key performance indicators (KPI's) and service level agreements (SLA's); including providing weekly and monthly key AR metrics and disputes summaries to management.
- Lead monthly AR meetings with sales and senior management (including presenting statistics such as aging reports, DSO, and analysis of bad debt) and escalate and work directly with Sales teams to resolve any service disputes resulting in past due AR balances
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