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Senior IT Support Technician
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Full-time
- The Senior Support Technician owns all end user support within the local distribution center and helps to support regional cross docks and stores.
- The Senior support technician is expected to understand the Distribution Center needs, and technology/business landscape, to ensure we have the right devices, software, accessories, and processes in place to manage & support the environment.
- This role will develop and recommend ways to streamline processes, improve efficiency, and drive automation.
- Coordinate second level end user support tickets (e.g. hardware, software, VC and executive support) across the organization.
- Technical knowledge to provide top level support to end user issues (e.g. video conferencing, desktop (Windows/Mac), applications, collaboration solutions (e.g. Zoom, G-Suite
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