Halcyon Financial Technology

Halcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.. POSITION OVERVIEW We are looking for a Full Time Senior IT Support Engineer to efficiently work in an Onsite work environment.. Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki. Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA. Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack

senior it support engineer

Job Description Job Description Halcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.
We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.
We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.
HalcyonFT is Excellence in IT. POSITION OVERVIEW We are looking for a Full Time Senior IT Support Engineer to efficiently work in an Onsite work environment. This is an Hybrid/Onsite role based in
Minneapolis, MN. Employees who sit in an onsite role must be able to arrive at their client's location within an hour. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who are able to multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction.
RESPONSIBILITIES Provide high quality, executive-level user support to our financial services clients on-site and remotely
Build and maintain trust and rapport with clients
Drive the adoption of leading-edge cloud technologies
Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
Design, implement, document and maintain clients' infrastructure, applications, and system management tools
Assist with maintaining clients' cybersecurity, cloud, and high availability strategies
Translate complex technical solutions to end-users and decision-makers
Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
Collaborate with other team members to find the best solutions for our clients
Willingness to help other team members
Commitment to ongoing learning and professional development
REQUIRED QUALIFICATIONS 6+ years of recent end-user technical support experience, including providing support to executive-level users
Extensive macOS and Windows Desktop experience
Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365
Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS
Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
Experience with Project Management is a plus
Strong problem-solving skills and attention to detail
Excellent written and verbal communication
Strong time management and ability to prioritize
Ability to thrive in a fast-paced environment and work effectively under pressure
Ability to be on-site daily (Monday-Friday)
Available to be on call once per quarter for one week
Education: High school degree
Preferred: 2+ years of experience in financial services SALARY RANGE $80,000-100,000 + Bonus
THE BENEFITS OF WORKING FOR HALCYON Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack
Part of a team of senior technicians that aim to deliver exceptional service
Generous compensation
Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits
4 weeks PTO and 10 paid holidays
401k employer contribution starting at 6 months of employment
Quarterly bonus
Opportunities to earn technical certifications
1% of profits contributed to non-profits every quarter
Great Place to Work Certified
Company Description Formed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit http://www.halcyonft.com. Company Description Formed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit http://www.halcyonft.com.
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