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Senior Engineer, Software - Contact Center Technologies
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$104,000 - $156,492 a year
Full-time
- We are seeking a skilled and experienced Genesys/Nice Contact Center Support Engineer to join our team.
- As a Contact Center Support Engineer, you will be responsible for helping with the design, testing, implementing, and maintenance of the Genesys/Nice and other contact center solutions for our organization.
- You will collaborate with cross-functional teams to deliver high-quality customer experience solutions using the Genesys Engage and Cloud CX platform.
- The ideal candidate will have strong communication skills and a technical background that includes excellent problem-solving skills and a deep understanding of the contact center and Genesys and Nice technologies.
- Install, Configure, and customize Genesys components, including framework, GIA, routing, interaction workflow, reporting, and multimedia integration.
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