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Senior Director of Customer Success / Customer Service (Hybrid)
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Full-time
- In close partnership with all departments, the Sr. Director will ensure a customer-centric mindset is being cultivated within the organization and will serve as the voice of the customer internally to ensure a consistent and strong customer success message is embedded in all the organizational pillars: people, process, and technology.
- Perform quarterly customer success reviews of organizational and departmental strategic initiatives.
- Strong presentation, meeting/workshop facilitation, and written communication skills.
- Experience working with distribution and OEM sales channel models
- High technology literacy and ability to learn and leverage new technology (ERP, CRM, OCR, RPA, Contact Center, Dashboards
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