Upvote
Downvote
Senior Director, Customer Solutions Engineering (Professional Services)
Share Job
- Suggest Revision
- The Senior Director, Customer Solutions Engineering (CSE) is responsible for managing CSE Delivery consulting teams and ensuring the successful delivery of consulting services to Rocket customers across all products for which Rocket provides professional services.
- The position successfully focuses the efforts of CSE Delivery leaders and teams ensuring projects are delivered to the highest standard of quality, on time, and within budget, resulting in successful outcomes for Rocket customers.
- In addition, the Senior Director, Customer Solutions Engineering (CSE) assumes responsibility for ensuring staff readiness and availability to provide resources to service the entire Rocket CSE project portfolio.
- Both within and outside CSE, this position ensures that communication and collaboration are robust and properly influence product direction, effective services offerings, services delivery financial and metrics accuracy, customer support alignment, and other forms of partnership that support Rocket’s growth and success.
- Increase customer satisfaction and Rocket CSE profitability through improved execution of implementations and customer service capabilities and activities.
Active Job
Updated 3 days agoSimilar Job
Relevance
Active