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Senior Director - Customer Experience Technology - CPaaS, API & GenAI - Remote USA
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Full-time
Remote
- It is critical to have deep experience leading CSPs and technology vendors to deliver cutting-edge innovations in such areas as cloud, digital transformation, customer experience, and AI.
- You will meet with clients every day: on the phone, in video-conference meetings, from the stage at a Gartner event, or face-to-face during an on-site engagement.
- Lead and contribute to cutting edge forecasts in such areas as customer support, contact centers, AI, CPaaS and digital service delivery and related cloud architectures.
- Track vendors, market trends and emerging practices to remain ahead of the curve within these areas, and adjacent spaces (e.g. digital transformation, culture change, and quality practices).
- Preferably the candidate will possess experience in the CPaaS market, which includes such vendors as Twilio, Infobip, Sinch, and Vonage (Ericsson).
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