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Senior CX Designer
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$95,000 - $120,000 a year
Full-time
- We believe in the science of evolution, while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments.
- The CX Designer ensures that every phase of the product lifecycle is informed by and tailored to the user’s needs, from initial concept to final delivery and beyond.
- In following our TPS management framework, you will leverage Genchi Genbutsu, Kaizen, and working backwards philosophies (among others) to envision the ideal end state for the customer and build solutions to the customers needs.
- Senior CX Designer : I’d first look to better understand the situation from all angles by going on-site to dealerships to understand the people that use the software (genchi genbutsu).
- Experience: 5+ years in customer experience design, UX/UI design, or a related field, preferably in a SaaS or tech-focused company.
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