Culture Amp

You revel in the idea of helping customers to plan, design, launch, analyze and communicate survey results.. 4+ years as a Customer Success Manager or other similar customer-facing role at a SaaS company is highly preferred. Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work. Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

customer success coach

Join us on our mission to make a better world of work.
Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com.
Special Note: You must be currently located or willing or relocate to and/or near our New York City hub location.
Who are we looking for?
You are deeply curious and passionate about people and culture. At heart, you're what we call a 'People Geek'. Culture Amp is looking for exceptional, team-oriented people interested in working within a close-knit customer team that builds effective relationships with hundreds of the world's most innovative companies.
You enjoy the idea of managing the end-to-end experience of every customer, from the moment they sign up to the point at which they are singing our praises to anybody who will listen. You revel in the idea of helping customers to plan, design, launch, analyze and communicate survey results. You're confident in your ability to creatively solve customer problems. You get a kick out of working closely with customers, and you'll make sure that they are in love with us every time a renewal comes around. And you'll constantly be thinking about ways in which we can improve our product and the processes we use to deliver it.
We'll teach you everything we have learned about people ops, organizational development, survey design and analytics - but your experience in these areas will help you to hit the ground running. And any experience you have working with SaaS platform customers, especially in the HR space, will come in handy.
Your role at Culture Amp
<ul>
<li>Partner with Mid-Market customers (500-1500+ employees) to advance their employee feedback strategy.</li>
<li>Build strategic relationships with multiple HR stakeholders, including Senior People & Culture executives.</li>
<li>Proactively drive product adoption, retention and ultimately business outcomes across our Mid-Market customers.</li>
<li>Ensure customer success with collaboration of Support, Account Management, People Science, Marketing & Product.</li>
<li>Leverage your knowledge of key People and Culture topics to advise companies on their people strategies.</li>
<li>Coach customers in using the platform and more broadly, the domain of people and culture.</li>
<li>Identifying and developing opportunities for expansion where our platform can assist customers beyond their initial use.</li>
<li>Advance customer voice by providing feedback to the Product and Engineering team on where we can improve the platform to better solve our customers' challenges.</li>
<li>Bringing and executing on creative ideas to help contribute & influence the overall Customer Success practice.</li>
</ul>
What You Bring to Our Camp
<ul>
<li>4+ years as a Customer Success Manager or other similar customer-facing role at a SaaS company is highly preferred</li>
<li>Proficient with tools such as Google Suite, CSPs (i.e. Vitally, ChurnZero, Totango, Gainsight), and Slack.</li>
<li>Excellent communication skills</li>
</ul>
After 3 Months You'll...
<ul>
<li>Work with new and existing customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed</li>
<li>Influence change in complex organizations, especially working with HR leaders on their employee engagement strategy</li>
<li>Attend People Geekup events where we mingle with our community</li>
</ul>
We believe that inclusive businesses are better, not just for "company results", but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
We ensure you have the tools you need to thrive both in and out of work.
<ul>
<li>
MacBooks for you to do your best work
</li>
<li>
Share Options - it's important to us that everyone is an owner and can share in our success
</li>
<li>
Medical insurance - for you and your family so you can feel safe in these uncertain times
</li>
<li>
Excellent parental leave and in work support program, - for those families to be
</li>
<li>
Flexible working schedule - where we can, let's make work, work for you
</li>
<li>
Fun and inclusive digital, and (in the future) in-person events
</li>
</ul>
Most importantly. An opportunity to really make a difference in people's lives
Please keep reading...
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!
We already have over 1,000 amazing Campers and we want to continue to attract exceptional people who are motivated by our mission. Our approach to compensation aligns with this value. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.
For this role, the estimated base salary range is listed below. The range is a guideline, and the base salary range for this role may be modified. The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process.
In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
US Salary Range
$123,250-$135,000 USD
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
<ul>
<li>Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success</li>
<li>Programs, coaching, and budgets to help you thrive personally and professionally</li>
<li>Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people</li>
<li>Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work</li>
<li>Team budgets dedicated to team building activities and connection</li>
<li>Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time</li>
<li>Extended year-end breaks: An extended refresh period at the end of year</li>
<li>Excellent parental leave and in work support program available from day 1 of joining Culture Amp</li>
<li>5 Social Impact Days a year to make a positive impact on the community outside of work</li>
<li>MacBooks for you to do your best & a work from home office budget to spend on setting up your home office</li>
<li>Medical insurance coverage for you and your family (Available for US & UK only)</li>
</ul>
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
Please keep reading...
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!
Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.
If you require reasonable accommodations or adjustments to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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