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Senior Customer Care Specialist, Ny
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- Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.
- The Sr. Customer Care Specialist is responsible for supporting the Sales teams and manages specified customers within the US geography & Globally to improve customer relations and lead to increased revenue.
- The Customer Care Specialist will undertake a range of administration and transactional activities, and have regular contact, both proactively and reactive, with customers, suppliers and senior management to ensure a high level of customer satisfaction.
- This includes the opportunity to participate in the weekly On Call Program (24 x 7 phone support).
- Utilizes independent judgment and has a specialized skillset: Commercial Returns, Cash allocations, Sales Tax Dispute, Billing plans, Forecasting, invoicing, project cost analysis, financial client portals to meet high level client satisfaction.
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