Upvote
Downvote
Senior Customer Care Representative - Omnichannel
Share Job
- Suggest Revision
Full-time
- In addition to delivering effortless, personalized and profitable customer experiences in a contact center environment using various inbound interaction types, the Senior Customer Care Omnichannel Representative must exceptional individual performance and be able to lead others.
- Troubleshoots and resolves complex customer issues & concerns (including but not limited to billing, credits, returns, payments, sourcing, pricing, availability, product recommendations & account related questions) using the most efficient and cost-effective resources and processes.
- Effectively navigates various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs.
- Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements.
- Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC s vision and unity of purpose.
Active Job
Updated 1 month agoSimilar Job
Relevance
Active