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Senior Contact Center Planning Analyst
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Full-time
- Wells Fargo is seeking a Senior Contact Center Planning Analyst as part of Consumer and Small Business Banking Operations.
- Assist functional manager with the design of staffing and schedules needed to support operational needs and capacity planning
- Identify and recommend opportunities for process improvement and risk control development
- Experience forecasting inbound and back office using Workforce Management tools such Verint/Avaya or Alvaria/Aspect
- Current expectations are 3 days minimum a week on site as a Hybrid Schedule.
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