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Senior Community Health Worker (Office of Patient Access)
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- Office of Patient Access (OPA) is a department within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS).
- This position is to assist with enrolling patients in the LA Health Portal (Patient Portal) across DHS and outreaching and scheduling patients for quality metrics (example: flu vaccine).
- Qualified individuals will use several technological platforms which include ORCHID electronic health record; call center platform; bidirectional texting platform and websites to assist in determining insurance coverage verification.
- Assists patients and families remotely to enroll via email invitation or self-enrollment, download the Patient Portal app on patient's smartphone, sign into the app, and teach patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc).
- May act as the patients' first point of contact with LA County Health Services.
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