Enterprise Mobility

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.. This role is a seasonal full-time position starting as early as May 20th, 2024 and ending on or before October 17th, 2024.. Process returns, check-ins and exit kiosk transactions. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

customer assistance representative

<h3>Overview</h3><p style="margin: 0px;">We are<strong> immediately interviewing</strong> for our <em>seasonal</em> Customer Assistance Representative Sr. positions!</p><p style="margin: 0px;"> </p><p style="margin: 0px;">The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.</p><p style="margin: 0px;"> </p><p style="margin: 0px;"> </p><p style="margin: 0px; text-align: center;"><strong> This role is a seasonal full-time position starting as early as May 20th, 2024 and ending on or before October 17th, 2024.</strong></p><p style="margin: 0px; text-align: center;"> </p><p style="margin: 0px; text-align: center;"><strong>Pay: $18.25 / hour</strong></p><p style="margin: 0px; text-align: center;"> </p><p style="margin: 0px; text-align: center;"><strong>These opportunities are located at: 11201 Queens Blvd, Forest Hills, NY 11375 </strong>and <strong>218-30 Hillside Ave, Queens Village, NY 11427</strong></p><h3>Responsibilities</h3><ul><li><div style="margin: 0px;">Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div style="margin: 0px;">Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div style="margin: 0px;">Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div style="margin: 0px;">Meet and greet customers in a friendly and timely manner</div></li><li><div style="margin: 0px;">Provide directions and general assistance</div></li><li><div style="margin: 0px;">Assist to assess condition of rental upon return</div></li><li><div style="margin: 0px;">Process returns, check-ins and exit kiosk transactions</div></li><li><div style="margin: 0px;">Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div style="margin: 0px;">Understand and communicate rental terms and conditions, vehicle features and other services </div></li><li><div style="margin: 0px;">May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div style="margin: 0px;">Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance </div></li><li><div style="margin: 0px;">Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div style="margin: 0px;">Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div style="margin: 0px;">Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif;"><em><span style="font-size: 8pt; color: black;">Equal Opportunity Employer/Disability/Veterans</span></em></span></p><p style="margin: 0px;"> </p><h3>Qualifications</h3><ul><li><div style="margin: 0px;">Must be at least 18 years old</div></li><li>Must have two years of college experience OR two years of customer service experience</li><li><div style="margin: 0px;">High school diploma or GED equivalent required</div></li><li>The ability to operate a motor vehicle is an essential function of this position.  Applicants must have a valid, unrestricted driver's license. </li><li><div style="margin: 0px;">Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li><li>Apart from religious observation, must be able to work 40 hours per week within our business hours.</li><li>Must be living within a reasonable commute of no more than 1 hour to the location you are applying to within 30 days of anticipated start date.</li><li>Must be able to read, write, and speak English.</li></ul>

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